Branch Banking & Digital Experience Advisor

Description This; Hull and East Yorkshire; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Volunteer days

Medical insurance

Pension

Life assurance

Salary sacrifice

Training and development

Wellbeing benefits

Job summary

Nationwide is hiring a Customer Consultant in Hull, Yorkshire. You’ll support customers in person and over the phone, guiding them through everyday banking moments and digital tools with care and confidence.

This permanent, full‑time role (35 hours per week, Monday to Saturday) offers structured training, a strong focus on customer service, and a range of benefits as part of Nationwide’s commitment to fairer finances.

Qualifications

• No banking experience required; customer service experience valued.
• Ability to listen, understand needs and explain banking clearly.
• Comfort with digital channels and everyday banking transactions.
• Willingness to learn and grow within a team-based environment.

Responsibilities

• Welcome customers into the branch and provide friendly, accurate help with banking.
• Handle a range of transactions and queries with security and fairness in mind.
• Help customers get the most from our digital services and online tools.
• Guide customers through banking products and services that suit their needs.
• Collaborate with colleagues in a busy branch to deliver excellent service, even at peak times.
• Take ownership to ensure processes are followed and issues escalated when needed.

Skills

Customer service

Communication

Digital literacy

Teamwork

Empathy

Job description

Nationwide is hiring a Customer Consultant in Hull, Yorkshire. You’ll support customers in person and over the phone, guiding them through everyday banking moments and digital tools with care and confidence.

This permanent, full‑time role (35 hours per week, Monday to Saturday) offers structured training, a strong focus on customer service, and a range of benefits as part of Nationwide’s commitment to fairer finances.