Hybrid Customer Service Advisor – Finance & Savings

Leeds Building Society; Leeds; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Annual bonus

Hybrid work 60% at home

Bupa Health Cash Plan

Matched pension up to 10%

26 days holiday + bank holidays + 5 DZ

Mortgage and Saver products

2 days volunteering

Job summary

Leeds Building Society is seeking a Customer Service Representative to join our contact centre team. You will handle customer queries related to savings and mortgages, delivering excellent service and supporting digital channels.

This full-time role offers a competitive salary and hybrid working options after probation. Scheduled hours are 35 per week on a set rota, including one in three Saturdays, with hybrid flexibility and full training provided to help you succeed in a values-driven

Qualifications

• Experience in a customer service environment.
• Ability to problem solve and apply logical reasoning.
• Strong communication and interpersonal skills.
• Ability to handle high volumes of calls professionally.
• Ability to manage workload and prioritise tasks.
• Show empathy and resilience when faced with demanding situations.
• Ability to process verbal and written information.
• Familiar with Word and Excel applications.

Responsibilities

• Answer customer queries and provide information.
• Assist customers with savings or mortgage requests.
• Support customers with digital services and eligibility checks.
• Maintain accurate customer records and update systems.

Skills

Customer service

Problem solving

Communication

Call handling

Time management

Empathy and resilience

Information processing

MS Word

Excel basics

Job description

Leeds Building Society is seeking a Customer Service Representative to join our contact centre team. You will handle customer queries related to savings and mortgages, delivering excellent service and supporting digital channels.

This full-time role offers a competitive salary and hybrid working options after probation. Scheduled hours are 35 per week on a set rota, including one in three Saturdays, with hybrid flexibility and full training provided to help you succeed in a values-driven