Branch Banking Customer Advocate

Nationwide; Thirsk; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

25 days holiday pro rata

Wellbeing and health options

Volunteer days

Annual bonus

Private medical insurance

Pension scheme

Life assurance

Salary sacrifice scheme

Job summary

Nationwide Group is hiring a Customer Representative for our Thirsk branch. This part-time role (28 hours per week, Monday to Saturday) supports customers in person, over the phone, and online, helping with everyday transactions and guiding customers to suitable banking services.

You’ll work in a multi-skilled branch, with training designed to set you up for success. A strong focus on customer care and digital literacy will help you thrive in a busy environment.

Qualifications

• Experience in delivering customer service and helping customers with banking needs.
• Ability to communicate clearly and build rapport with customers.
• Comfortable using digital tools and handling transactions.

Responsibilities

• Welcome customers into the branch and understand their needs, offering trusted help with banking.
• Handle a range of transactions and queries accurately, prioritising security and fairness.
• Guide customers through banking products and services that are right for them.
• Work with colleagues to deliver excellent service, even at peak times.
• Follow processes and escalate concerns to protect customers and Nationwide.

Job description

Nationwide Group is hiring a Customer Representative for our Thirsk branch. This part-time role (28 hours per week, Monday to Saturday) supports customers in person, over the phone, and online, helping with everyday transactions and guiding customers to suitable banking services.

You’ll work in a multi-skilled branch, with training designed to set you up for success. A strong focus on customer care and digital literacy will help you thrive in a busy environment.