Branch Leader: Deputy Manager, Customer-Centric Banking

Description This; Leeds; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Private medical insurance

Competitive pension

Bonus program

Training & development

Salary sacrifice scheme

Life assurance

Wellhub

Volunteering days

Job summary

Nationwide is seeking a Deputy Branch Manager for our Leeds, West Yorkshire branch. This permanent, full-time role (35 hours per week) focuses on leading a team, coaching colleagues on customer service, and helping the Branch Manager run an efficient, friendly branch.

You’ll foster a high standard of service, support everyday banking needs, and contribute to a positive customer experience across the branch, with opportunities for development and recognition within a mutual, customer‑owned

Qualifications

• Strong team management and leadership capabilities.
• Proven success in a Retail branch environment with the ability to work and deliver results.
• A clear and methodical approach, dealing well with complex issues.
• Sound knowledge of bank policies and procedures, and a good understanding of our range of products/services.
• Genuine passion for providing exceptional customer service.

Responsibilities

• Support and work with the Branch Manager to ensure smooth branch operations.
• Spend time on the shop floor inspiring and motivating the team to deliver excellent service.
• Coach and develop team members to a high standard.
• Handle multiple priorities with autonomy.

Skills

Team leadership

Retail banking experience

Customer service focus

Coaching & development

Problem solving

Job description

Nationwide is seeking a Deputy Branch Manager for our Leeds, West Yorkshire branch. This permanent, full-time role (35 hours per week) focuses on leading a team, coaching colleagues on customer service, and helping the Branch Manager run an efficient, friendly branch.

You’ll foster a high standard of service, support everyday banking needs, and contribute to a positive customer experience across the branch, with opportunities for development and recognition within a mutual, customer‑owned