Leasing Associate

Greystar (International); Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pension

Healthcare

Holiday allowance

Job summary

A leading property management firm in Greater London is seeking a Leasing Associate to deliver exceptional resident experiences. The role involves conducting leasing activities, providing outstanding customer service, and assisting with tenancy administration. Candidates should have excellent customer service skills, experience in sales, and knowledge of relevant legislation. The firm offers competitive benefits including pension, healthcare, and holiday allowances.

Qualifications

• Proficient in using online tools for research and information.
• Ability to influence and exceed sales targets.
• High attention to detail in presentation.

Responsibilities

• Conduct sales and leasing activities, including viewings.
• Welcome on-site inquiries and potential residents.
• Respond to online and email inquiries professionally.
• Complete administrative tasks related to maintenance requests.

Skills

Customer service skills

Sales experience

Organizational skills

Multitasking

Team player

Fluent in English

Knowledge of Landlord/Tenant legislation

Education

Residential Property or relevant qualification

Job description

As a Leasing Associate, you will be responsible for delivering all daily operational tasks to create an exceptional 24/7 resident experience. This includes supporting marketing and leasing activities, assisting with tenancy administration, coordinating maintenance, and providing outstanding customer service. You will also work closely with contractors, suppliers, and third parties to ensure a seamless, high-quality experience that exceeds resident expectations.

Key Role Responsibilities

• Conducts sales and leasing activities including viewings, following up on enquiries and sales conversions.
• Plans and organises daily activities to maximise the time to achieve targeted leasing numbers
• Transforms prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
• Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
• Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
• Follows up on receipt of required documentation, contract returns and processes payments.
• Conducts scheduled Residents’ apartment visits.
• Responds to online (webchat) and email enquiries in a professional and engaging manner.
• Supports other communities when required including cross selling based upon potential resident requirements.
• Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings.
• Actively understands, updates and improves knowledge of community, amenities, units and local area features.
• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Supports Resident events and activities within the Community.
• Assists with Community preparations, including move-in and move-out processes.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
• Screens property visitors, guests and contractors.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
• Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
• Register, secure and correctly issue Resident parcels/deliveries.
• Proactively attends to or organises ad hoc or minor cleaning requirements.

About You

• Excellent customer service skills and significant experience in a sales role in a similar world-class accommodation/ hospitality/ leisure or reservations/ membership environment.
• The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets.
• Evidence of organisation skills with the ability to multitask and prioritise whilst maintaining a high level of accuracy and attention to detail.
• Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• A team player who is evidently approachable and welcoming.
• Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.
• Proficient at using online and web tools/resources for gathering and presenting research and information.
• High attention to detail in personal presentation.
• Fluent English verbal and written communication skills.
• Numerical skills necessary to complete the above activities.
• Detailed knowledge of Landlord/Tenant Legislation.
• Residential Property or relevant qualification.
• A knowledge and understanding of UK Health and Safety requirements and legislation.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, among others as standard.

Equal Opportunity Statement

Greystar is an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience.