Leasehold & Homeownership Services Lead

Thurrock Council; Thurrock; On-site; GBP 64,000; Full time

Job summary

A local government council in Thurrock is seeking a Homeownership Services Manager to lead a team delivering high-quality leasehold management and service charge administration. The ideal candidate will have a strong understanding of homeownership legislation, financial management experience, and excellent dispute resolution skills. This permanent position offers a starting salary of £63,393 per annum with flexible working hours, contributing to the council's aim to provide exceptional service to homeowners and leaseholders.

Qualifications

• Experience in financial management and risk control within a housing context.
• Proven ability to develop policy, manage a team and deliver on targets.
• Excellent dispute resolution and stakeholder engagement skills.

Responsibilities

• Drive service improvements and ensure financial accuracy in service charges.
• Maintain strong relationships with leaseholders and key stakeholders.
• Champion customer engagement, ensuring leaseholders are well-informed.

Skills

Strong understanding of homeownership legislation

Financial management

Dispute resolution skills

Stakeholder engagement

Ability to self-manage time

Job description

A local government council in Thurrock is seeking a Homeownership Services Manager to lead a team delivering high-quality leasehold management and service charge administration. The ideal candidate will have a strong understanding of homeownership legislation, financial management experience, and excellent dispute resolution skills. This permanent position offers a starting salary of £63,393 per annum with flexible working hours, contributing to the council's aim to provide exceptional service to homeowners and leaseholders.