Learning Resource Centre Assistant

New City College; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading educational institution in Westminster is looking for a dedicated support staff member for their Learning Resources Centre. In this role, you will provide front line assistance, guide students in using resources, and offer tech support. Ideal candidates should have a Level 3 qualification or relevant library experience, strong IT skills, and excellent communication abilities. The institution prioritizes inclusivity and provides a supportive learning environment. Join a dynamic team committed to student success.

Benefits

Career average pension scheme

Free access to gym facilities

Five CPD days per year

Interest-free loans for travel

Health cash plan

Employee assistance program

Discounts for shopping and travel

Qualifications

• Strong IT knowledge in Microsoft tools and databases.
• Excellent communication skills and a professional manner.
• Ability to work collaboratively and adapt in a busy environment.
• Awareness of equality, diversity, and safeguarding policies.

Responsibilities

• Provide front line support at the enquiry desk.
• Promote collections and guide students to essential tools.
• Support students with printing and online learning.
• Assist learners with disabilities in accessing facilities.
• Supervise the learning resources centre and encourage positive behaviour.

Skills

Strong IT knowledge (Microsoft, databases, VLEs)

Excellent communication

Collaborative and adaptable

Confident in a busy environment

Education

Level 3 qualification or library experience

Job description

As part of the Learning Resources Centre team, you will be involved in:

Responsibilities

• Front line support: Be the friendly face at the enquiry desk, helping with everything from book loans to IT troubleshooting.
• Resource champion: Promote our collections, both physical and digital, and guide students to the right tools for success.
• Tech helper: Support students with printing, software and online learning platforms.
• Inclusive support: Assist learners with disabilities or additional needs to access facilities fully.
• Behind the scenes: Keep our shelves tidy, process new stock, prepare displays and ensure resources are up to date.
• Safe & supportive environment: Supervise the learning resources centre, encouraging positive behaviour and maintaining a space conducive to study.

Qualifications

• Education/experience: Level 3 qualification or library experience.
• Skills: Strong IT knowledge (Microsoft, databases, VLEs), excellent communication, and a professional manner.
• Team player: Collaborative, adaptable, confident in a busy environment.
• Understanding: Awareness of equality, diversity, safeguarding, GDPR, and the needs of learners in further education.

About New City College

New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south-west Essex, and two language schools, we are a sector leader in further education. Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high‑quality education and skills that benefit our students and communities. We offer industry‑standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future‑ready skills and technology ensures students are well‑prepared for higher education or employment, and employers trust us for staff training and development. Following the merger of seven colleges, NCC has become one of the UK's most influential FE providers, offering sixth‑form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector. We are proud of our inclusive, diverse community and we have a zero‑tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers. We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs. As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children’s Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self‑disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College's DBS policy on the recruitment of ex‑offenders is available upon request.

Benefits

• Pension: New City College provides a career average pension scheme for all staff (TPS or LGPS).
• Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
• On‑Site Facilities: Free access to on‑site gym facilities at some campuses and on‑site cafés serving subsidised food and drinks.
• Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry‑standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
• Financial Perks: Interest‑free loans for annual travel season tickets, a health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential employee assistance program.
• Discounts: Save money on day‑to‑day expenses, shopping, dining out, DIY, and travel.