Learning & Development Co-ordinator

KeolisAmey Metrolink; Manchester; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading light rail operator in the UK is seeking a Learning & Development Coordinator for an 18-month fixed-term contract. The role involves coordinating learning programmes, managing training events, and ensuring compliance in a collaborative environment. The position offers a salary between £25k and £28k, along with benefits like free tram travel, 25 days holiday, and wellbeing support. Ideal candidates are organised, proactive, and skilled in stakeholder management.

Benefits

Free Tram Travel

25 days holiday plus bank holidays

Access to discounts at major retailers

Family-friendly policies

Wellbeing support

Career development support

Qualifications

• Proven experience in a co‑ordination or business support role, ideally with exposure to learning and development activities.
• Strong relationship‑building and customer service skills.
• Excellent administrative, organisational and planning abilities.
• Confident in managing eLearning platforms and proficient in Microsoft Office applications.
• Flexible, proactive and solutions‑focused.
• Effective communicator, able to bring information to life.

Responsibilities

• Build strong relationships across the business to support learning programme planning.
• Co‑ordinate and book internal and external learning programmes.
• Organise and support internal and external training events.
• Collate, organise and interpret training evaluation data.
• Maintain accurate training records and compliance documentation.
• Manage the eLearn learning catalogue and reporting.
• Provide administrative support for L&D budgets.
• Produce regular reports for the L&D and People team.

Job description

Join our team at Keolis Amey Metrolink (KAM), the largest light rail network in the UK!

We’re expanding our Learning & Development team and we are looking for a Learning & Development Coordinator to join us on a fixed‑term contract of up to 18 months. In this role, you’ll be at the centre of day‑to‑day learning activity, working closely with stakeholders to co‑ordinate programmes, manage training events and keep learning running smoothly behind the scenes. From booking courses and maintaining accurate records, to managing eLearn content, analysing data and supporting continuous improvement, you’ll play a vital role in ensuring our learning activity is well organised, compliant and impactful, while providing trusted support to the L&D and wider People team.

If you’re organised, proactive and enjoy working in a dynamic, collaborative environment, this is an exciting opportunity to make a real impact. You’ll gain exposure across multiple teams, contribute to the growth of our driver and leadership programmes and play a key role in shaping a seamless learning experience for the business.

Key Accountabilities

• Build strong relationships across the business to support learning programme planning, stakeholder requirements and effective co‑ordination.
• Co‑ordinate and book internal and external learning programmes, including driver training, engineering and leadership development, supporting both compliance and personal development.
• Organise and support internal and external training events, team sessions and webinars, ensuring smooth delivery end to end.
• Collate, organise and interpret training evaluation, assessment and completion data to measure impact and support continuous improvement.
• Maintain accurate training records, attendance data and core L&D documentation, including joining instructions, course profiles and learning materials, ensuring compliance and governance standards are met.
• Manage the eLearn learning catalogue, including course launches, reminders, inbox management and reporting on completion.
• Provide administrative support for L&D budgets and spend, including the creation and management of Purchase Orders.
• Produce regular reports and provide general administrative support to the L&D and wider People team, including support for recruitment assessment days when required.

What You’ll Bring

• Proven experience in a co‑ordination or business support role, ideally with exposure to learning and development activities, including scheduling both short‑ and long‑term interventions.
• Strong relationship‑building and customer service skills, with the ability to work collaboratively across all levels of the business.
• Excellent administrative, organisational and planning abilities, with a high level of accuracy and attention to detail to ensure tasks are completed right first time.
• Confident in managing eLearning platforms and proficient in Microsoft Office applications, with the ability to collate, analyse and report data to support continuous improvement.
• Flexible, proactive and solutions‑focused, with a willingness to challenge ways of working and drive efficiency and impact.
• Effective communicator, able to bring information to life and support colleagues in delivering seamless learning experiences.

What We Will Offer You

• Salary banding is £25k – £28k, depending on skills and experience
• 18‑month fixed‑term contract, working full‑time 37.5 hrs per week
• Free Tram Travel for all our colleagues, plus a sponsored pass for an immediate family member
• 25 days holiday, plus bank holidays
• Access to amazing discounts at major retailers including Asda, Currys PC World, John Lewis and many more
• Family‑friendly policies including enhanced maternity and paternity pay
• Wellbeing support including free counselling, health checks and Employee Assistance Programme
• Supporting your development focusing on career pathways and professional fees covered if required for the role

The closing date for applications: 06 February 2026. Depending on the level of applications for this role we may close the advert earlier, therefore we encourage you to submit your application early.

Our Commitment To You

At KAM, we celebrate the diversity of our customers, communities and colleagues, and strive for a workforce that is equitable, inclusive and representative of the communities we serve. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities and sexual orientation to apply. We look forward to receiving your application.

We live our values of “We Care, We Commit, We Imagine” through our behaviours. We believe diverse perspectives drive innovation, and create an environment where individuals can imagine that anything is possible. We care about our people, and we fully commit to creating an inclusive environment where our people feel valued, respected and empowered to thrive.

What We Will Need To Check

• Proof of address
• Evidence of right to work in the UK
• References from previous employment or studies from the last 3 years
• Pre‑employment medical (level subject to role)
• Criminal Records self‑declaration check, in line with the Rehabilitation of Offenders Act (1974)

The Company

Keolis Amey Metrolink (KAM) is the largest light rail network in the UK, operating 103 km of track, 99 stops and 147 trams. Since opening in 1992, we have grown to serve over 52 million passengers annually, with a target of 52 million by the end of 2022. We recognise and celebrate the diversity of our customers, communities and colleagues, and strive for a workforce that is representative of the communities we serve.