Learner Services Advisor

TEC Partnership; Bridlington; On-site; GBP 25,000; Full time

Job summary

A prominent educational organization in Bridlington is looking for a motivated Learner Services Advisor to join their friendly team. This role involves providing high-quality information and support to learners and visitors. Responsibilities include reception duties, managing queries, and maintaining records. Candidates should have excellent communication and organizational skills, ICT competency, and Level 2/GCSE in Maths and English. A variety of benefits are included, such as generous leave and pension membership.

Benefits

Pension Membership

30 Days Annual Leave pro rata, plus bank holidays

Occupational sick pay scheme

Life Assurance Scheme

Employee Helpline – Free and confidential

Cycle to Work scheme

Qualifications

• Prior experience working in an office or administrative role is preferred.
• Excellent organisation and interpersonal skills are essential.
• Flexibility and adaptability to work requirements are necessary.

Responsibilities

• Undertake reception and switchboard duties.
• Deal with queries by phone, email, letter and in person.
• Maintain records and process admissions and financial support applications.
• Deliver a high-quality front-line service to customers.

Skills

Excellent communication skills

Customer service focus

Strong organisation skills

Flexibility and adaptability

ICT competency

Education

Level 2/GCSE Maths and English

Job description

Learner Services Advisor (25/474)

£24,497 per annum

37 hours per week

Permanent

Location: East Riding College, Bridlington

About the role

We are looking to appoint a motivated and enthusiastic Learner Advisor to join our well-established team. The position is part of a well-functioning, friendly, fast-paced, diverse and interesting, key front-line service. The successful candidate will work closely with current and potential learners, visitors and colleagues from across the organisation to provide high quality information, advice, guidance and responsive support.

Responsibilities

• Undertaking reception and switchboard duties
• Dealing with queries by phone, email, letter and in person
• Maintaining records
• Processing admissions and financial support applications
• Delivering a high-quality front-line service to internal and external customers

About the person

The successful candidate will have excellent communication skills with a focus on customer service, as well as strong organisation and administrative skills.

Qualifications

• Level 2/GCSE Maths and English
• Prior experience working in an office or administrative role
• Excellent organisation and interpersonal skills
• Flexibility and adaptability to work requirements
• ICT competency

What we offer

• Pension Membership
• 30 Days Annual Leave pro rata, plus bank holidays
• Christmas Closure Days
• Occupational sick pay scheme (higher than statute)
• Occupational Maternity/Adoption pay (higher than statute)
• Life Assurance Scheme and Death Grant
• 24-hour Employee Helpline – Free and confidential
• Cycle to Work
• Saving Schemes
• Westfield Health Medical Cash Plan – monthly payments
• UNUM Dental Cash Plan – monthly payments
• Staff discounts on campus e.g., Hair & Beauty/ Bakery/ Gym etc

If having read the job description you are interested in this role, please press the “Apply Online” button and send us your application.

The closing date for this advert is 4th January 2026.

The TEC Partnership is committed to Prevent Duty, Equality, Diversity & Inclusion and promoting British Values within the workplace. We are an equal opportunity workplace. Safeguarding is a priority for us, as well as ensuring the welfare of children and young people and we expect the same commitment from all staff and volunteers.

All posts are subject to an Enhanced Disclosure Clearance through the DBS, references that cover the last two years of employment and online screening. Other checks may also be required.

Please note that all employees must have Literacy and Numeracy to at least Level 2.