Lead Workshop Controller | Premium Auto Retailer

Kream Motor Recruitment; Falmouth; On-site; GBP 27,000 - 45,000; Full time

Benefits offered by this job

Company pension

Industry training through a world‑renk

Job summary

Kream Motor Recruitment is seeking an experienced Workshop Controller for a busy Aftersales team at a premium automotive retailer in Falmouth. You will lead technicians, coordinate daily workshop activity and ensure high standards of customer service and compliance.

The role requires franchised dealer or professional workshop experience, strong organisational and communication skills, and a full UK driving licence. Overtime and training are provided within a premium working environment.

Qualifications

• Experience in a franchised dealer or professional workshop.
• Workshop Controller or Supervisor experience preferred.
• Strong organisational, communication and problem-solving skills.

Responsibilities

• Coordinate and prioritise daily workshop activity.
• Allocate work to maximise technician efficiency and productivity.
• Monitor vehicle progress and keep customers updated.
• Work closely with Service Advisors and Parts colleagues.
• Support and motivate technicians to achieve high standards.
• Ensure compliance with manufacturer, warranty and Health & Safety requirements.
• Maintain accurate workshop documentation and vehicle records.

Skills

Workshop leadership

Team supervision

Organisational skills

IT systems proficiency

Full UK driving licence

Tools

Workshop management software

Job description

Kream Motor Recruitment is seeking an experienced Workshop Controller for a busy Aftersales team at a premium automotive retailer in Falmouth. You will lead technicians, coordinate daily workshop activity and ensure high standards of customer service and compliance.

The role requires franchised dealer or professional workshop experience, strong organisational and communication skills, and a full UK driving licence. Overtime and training are provided within a premium working environment.