Workshop Controller

Mon Motors Limited; West of England; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Mon Motors Limited in the United Kingdom seeks an experienced Workshop Controller to lead the Aftersales team. You will manage a team of technicians, drive performance, and ensure top-quality servicing and customer satisfaction in a fast-paced dealer environment.

The ideal candidate brings strong leadership, a technical background, and excellent communication. You will uphold brand standards and use workshop software to monitor progress and outcomes.

Qualifications

• Experience leading a workshop team in a main dealer.
• Strong problem solving and technical background.
• Experience tracking workshop performance.
• Excellent communication and customer-service focus.
• Highly organised and able to multitask.

Responsibilities

• Lead a team of technicians in servicing and repairs.
• Ensure high-quality workmanship and customer satisfaction.
• Report to Aftersales Manager and monitor workshop performance.
• Maintain brand standards and processes.
• Utilise workshop management systems to track work.

Skills

Team leadership

Workshop management

Customer service

Problem solving

Communication skills

Organisational skills

Multitasking

Tools

Workshop management software

Job description

Mon Motors, one of the UK’s leading family-run automotive dealer groups, is looking for an experienced and highly motivatedWorkshop Controllerto join our dynamicAftersalesteam.

This is a key role within our fast-paced workshop environment, reporting directly to the Aftersales Manager.You’llbe responsible forleading a team of skilled technicians, ensuring high-quality servicing and repairs while delivering an exceptional customer experience.

• Proven experience in aWorkshop Controllerrole, preferably within amain dealerenvironment.
• Strong technical background with excellent problem-solving skills.
• Experienced inteam managementand workshop performance tracking.
• Highly organised, proactive, and capable of multitasking.
• Proficient withworkshop management systemsand software.
• Excellent communicator with strong interpersonal and leadership skills.
• Focused on delivering exceptional customer service and upholding brand standards.

Ready to Join the Team?

Ifyou’repassionate about leading high-performing workshop teams and delivering top-tier customer service, we want to hear from you.