Lead Waiter: Elevate Service & Guest Experience

Public House Group; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

50% off food & drink

Staff meals on shift

Enhanced maternity/paternity pay after

Stream financial wellbeing platform

Employee of the Month £150 meal for 2

Career progression opportunities

24/7 Health & Wellbeing support

Employee referral scheme

Benefits platform discounts

Service charge fully paid to staff

Job summary

Public House Group is seeking an experienced Head Waiter/Waitress to lead the front-of-house team across our London venues. You will greet guests, guide menu choices, and ensure exceptional service in a fast-paced setting.

A strong knowledge of the menu and proactive guest engagement are key to success. You will work with kitchen and bar teams to maintain smooth service, mentor junior staff, and contribute to a welcoming, high-standard dining experience for all guests.

Qualifications

• Previous experience as Head Waiter/Waitress or in a supervisor role is preferred.
• Positive and friendly attitude with a willingness to work with the team.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• A passion for delivering exceptional customer service and guest experience.
• Flexibility to adapt to varying shifts and demands.

Responsibilities

• Greet guests warmly and make them feel welcome, assisting with menu choices and special requests.
• Have strong menu knowledge to recommend dishes and explain ingredients/preparations.
• Proactively check on guests during their meal to ensure satisfaction and address issues.
• Collaborate closely with kitchen, bar, and service staff to ensure efficient operations.

Skills

Guest service

Communication

Teamwork

Adaptability

Job description

Public House Group is seeking an experienced Head Waiter/Waitress to lead the front-of-house team across our London venues. You will greet guests, guide menu choices, and ensure exceptional service in a fast-paced setting.

A strong knowledge of the menu and proactive guest engagement are key to success. You will work with kitchen and bar teams to maintain smooth service, mentor junior staff, and contribute to a welcoming, high-standard dining experience for all guests.