Head Waiter

Public House Group; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

50% off food & drink

Staff meals on shift

Enhanced maternity/paternity pay after

Stream financial wellbeing platform

Employee of the Month £150 meal for 2

Career progression opportunities

24/7 Health & Wellbeing support

Employee referral scheme

Benefits platform discounts

Service charge fully paid to staff

Job summary

Public House Group is seeking an experienced Head Waiter/Waitress to lead the front-of-house team across our London venues. You will greet guests, guide menu choices, and ensure exceptional service in a fast-paced setting.

A strong knowledge of the menu and proactive guest engagement are key to success. You will work with kitchen and bar teams to maintain smooth service, mentor junior staff, and contribute to a welcoming, high-standard dining experience for all guests.

Qualifications

• Previous experience as Head Waiter/Waitress or in a supervisor role is preferred.
• Positive and friendly attitude with a willingness to work with the team.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• A passion for delivering exceptional customer service and guest experience.
• Flexibility to adapt to varying shifts and demands.

Responsibilities

• Greet guests warmly and make them feel welcome, assisting with menu choices and special requests.
• Have strong menu knowledge to recommend dishes and explain ingredients/preparations.
• Proactively check on guests during their meal to ensure satisfaction and address issues.
• Collaborate closely with kitchen, bar, and service staff to ensure efficient operations.

Skills

Guest service

Communication

Teamwork

Adaptability

Job description

We're looking for an experienced, customer-focused Head Waiter/Waitress to join our waiting team at Public House Group! If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we'd love to hear from you!

What's in it for you as a Head Waiter/Waitress:

• 50% off food and drink in our venues for a table of up to 4 people.
• Delicious staff meals on shift (venue teams only).
• Growing your family? Enjoy enhanced maternity and paternity pay once you've been with us for a year.
• Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
• Be recognised as Employee of the Month across the group and win a £150 meal for two.
• Career progression opportunities, ongoing training to develop yourself personally and professionally.
• 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
• Earn more with our employee referral scheme.
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
• Every penny of service charge goes to the people who work in our venues and eligible roles.

What you'll be doing as a Head Waiter/Waitress:

• Greet guests warmly and ensure they feel welcome, offering assistance with menu choices and special requests.
• Food & drink knowledge: have an excellent understanding of the menu, including ingredients and preparation methods, to provide recommendations and answer customer queries.
• Proactively check on guests during their meal to ensure guest satisfaction and address any issues that may arise.
• Collaborative teamwork: work closely with kitchen staff, bartenders and other team members to ensure an efficient service.

About you, our new Head Waiter/Waitress:

• Ideally have previous experience as a Head Waiter/Waitress or supervisor role.
• Positive and friendly attitude, with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexible approach to work.

Previous experience in a high-end and high-volume establishment is highly advantageous.

About Us:

Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care.

As we continue to grow, our focus remains the same: to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.