Head Waiter/Waitress — Elevate Guest Experience & Perks

The Horses; London Borough of Islington; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

50% off food and drink

Staff meals on shift

Enhanced maternity/paternity pay

Stream financial wellbeing

Employee of the Month prize

Career progression

Health & wellbeing support

Referral scheme

Discount platform

Service charge to staff

Job summary

Public House Group is seeking an experienced Head Waiter/Waitress to lead our waiting team in London. If you're passionate about hospitality and delivering outstanding service, we'd love to hear from you.

Greet guests warmly and ensure they feel welcome, with strong menu knowledge to make recommendations. Collaborate with kitchen and bar staff to ensure an efficient service and guest satisfaction. A positive, proactive attitude and ability to work in a fast-paced environment are valued.

Qualifications

• Ideally have previous experience as a Head Waiter/Waitress or supervisor role.
• Excellent communication and interpersonal skills.
• Positive and friendly attitude with teamwork mindset.
• Ability to thrive in a fast-paced hospitality environment.

Responsibilities

• Greet guests warmly and ensure they feel welcome, assisting with menu choices and special requests.
• Demonstrate strong knowledge of the menu and ingredients to provide recommendations.
• Proactively check on guests during their meal to ensure satisfaction and address issues.
• Collaborate closely with kitchen staff, bartenders and other team members to ensure efficient service.

Job description

Public House Group is seeking an experienced Head Waiter/Waitress to lead our waiting team in London. If you're passionate about hospitality and delivering outstanding service, we'd love to hear from you.

Greet guests warmly and ensure they feel welcome, with strong menu knowledge to make recommendations. Collaborate with kitchen and bar staff to ensure an efficient service and guest satisfaction. A positive, proactive attitude and ability to work in a fast-paced environment are valued.