Guest Experience Specialist – Waiting Team

horses; Greater London; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

50% off food and drink (tables of up t

Staff meals on shift

Enhanced maternity/paternity pay after

Financial wellbeing platform access (4

Employee of the Month recognition with

Career progression and training

24/7 Health and Wellbeing support

Employee referral scheme

Discount benefits platform

Service charge fully distributed toed

Job summary

Public House Group is seeking experienced waiting staff to join our busy London-area venues. You’ll greet guests, guide menu choices, and provide recommendations while maintaining high standards of service and guest experience.

Ideal candidates bring excellent communication skills, a friendly attitude, and the ability to thrive in a fast-paced environment. We offer staff perks and ongoing training within a supportive team.

Qualifications

• Positive and friendly attitude, with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexible approach to work.

Responsibilities

• Greet guests warmly and ensure they feel welcome, assisting with menu choices and special requests.
• Demonstrate menu knowledge, including ingredients and preparation methods, to provide recommendations.
• Proactively check on guests during their meal to ensure satisfaction and address issues.
• Collaborate with kitchen and bar staff to ensure efficient service.

Skills

Guest service

Teamwork

Communication

Calm under pressure

Job description

Public House Group is seeking experienced waiting staff to join our busy London-area venues. You’ll greet guests, guide menu choices, and provide recommendations while maintaining high standards of service and guest experience.

Ideal candidates bring excellent communication skills, a friendly attitude, and the ability to thrive in a fast-paced environment. We offer staff perks and ongoing training within a supportive team.