Guest Experience Specialist - Waiting Team

the Public House Group; Greater London; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

50% off food & drinks

Staff meals on shift

Enhanced parental pay after 1 year

Stream wellbeing platform

Employee of the Month £150 meal

Career progression

Wellbeing support 24/7

Referral scheme

Discount platform access

Service charge goes to staff

Job summary

Public House Group is seeking experienced waiting staff to join our welcoming team across London venues. You’ll greet guests, assist with menu choices, and ensure a memorable dining experience in a fast-paced, high-spirited environment.

We offer great perks and ongoing training to help you grow, plus a comprehensive benefits package including health and wellbeing support, staff meals, and substantial staff discounts. Prior high-volume service experience is advantageous.

Qualifications

• Previous experience in a high-end and high-volume establishment is advantageous.
• Positive and friendly attitude with a willingness to work collaboratively.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet guests warmly and ensure they feel welcome, assisting with menu choices and special requests.
• Know the menu and ingredients to provide recommendations and answer questions.
• Proactively check on guests during their meal to ensure satisfaction and address issues.
• Collaborate with kitchen, bar, and other team members for efficient service.

Job description

Public House Group is seeking experienced waiting staff to join our welcoming team across London venues. You’ll greet guests, assist with menu choices, and ensure a memorable dining experience in a fast-paced, high-spirited environment.

We offer great perks and ongoing training to help you grow, plus a comprehensive benefits package including health and wellbeing support, staff meals, and substantial staff discounts. Prior high-volume service experience is advantageous.