Head Waiter: Lead Service & Guest Delight

horses; Greater London; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

50% off food and drink in venues

Staff meals on shift

Enhanced maternity/paternity pay after

Stream financial wellbeing platform

Employee of the Month £150 meal for 2

Career progression and training

24/7 Health and Wellbeing support

Employee referral scheme

Benefits platform with discounts

Service charge goes to staff

Job summary

Public House Group in London is seeking an experienced Head Waiter/Waitress to lead our waiting team. You will greet guests warmly, assist with menu choices and accommodate special requests to ensure a superb dining experience.

With strong knowledge of dishes and drinks, you’ll proactively check on guests, coordinate with kitchen and bar staff, and strive for exceptional service in a fast-paced environment.

Qualifications

• Ideally have previous experience as a Head Waiter/Waitress or supervisor role.
• Positive and friendly attitude, with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexible approach to work.

Responsibilities

• Greet guests warmly and ensure they feel welcome, offering assistance with menu choices and special requests.
• Food & drink knowledge: have an excellent understanding of the menu, including ingredients and preparation methods, to provide recommendations and answer customer queries.
• Proactively check on guests during their meal to ensure guest satisfaction and address any issues that may arise.
• Collaborative teamwork: work closely with kitchen staff, bartenders and other team members to ensure an efficient service.

Job description

Public House Group in London is seeking an experienced Head Waiter/Waitress to lead our waiting team. You will greet guests warmly, assist with menu choices and accommodate special requests to ensure a superb dining experience.

With strong knowledge of dishes and drinks, you’ll proactively check on guests, coordinate with kitchen and bar staff, and strive for exceptional service in a fast-paced environment.