Lead Waiter/Waitress — Elevate Guest Experiences

The Londoner Hotel; City of Westminster; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

28 days Holiday per annum including UK

Complimentary hot meals

Unlimited beverages provided daily

Recommend a Friend Scheme up to £500

Annual complimentary night stays

Preferential accommodation rates

Discount platform access

Company pension scheme

Social events across hotels

Annual recognition events

Wellbeing champions

Company doctor for medical health

Edwardian Academy learning platform

Promotion and training opportunities

Job summary

The Londoner in London is seeking a Head Waiter/Waitress to lead the front-of-house team in our exclusive Japanese Rooftop Bar and Restaurant, 8 At The Londoner. You will guide service, own your section, and ensure exceptional guest experiences in a fast-paced luxury hotel environment.

The ideal candidate has a passion for hospitality, strong food and beverage knowledge, and natural leadership with a warm, engaging personality.

Qualifications

• Passion for hospitality and creating memorable guest experiences.
• Strong knowledge of food and beverages.
• Natural leadership and the ability to inspire a team.
• Warm, engaging personality with impeccable presentation.
• Excellent communication and organisational skills.
• Calm and attentive in a fast-paced environment.
• Interest in Japanese food, cocktails and spirits is a plus.

Responsibilities

• Lead and motivate the waiting team during service, creating a polished guest experience.
• Own your section and maintain the highest standards of service and attention to detail.
• Develop knowledge of Japanese-inspired food, cocktails, wines and spirits to guide guests.
• Anticipate guests' needs and create memorable, personalised moments.
• Coach and develop Waiters and Commis Waiters on-the-job.
• Communicate seamlessly with kitchen, bar and wider team for smooth service.
• Handle guest feedback professionally while upholding standards.

Job description

The Londoner in London is seeking a Head Waiter/Waitress to lead the front-of-house team in our exclusive Japanese Rooftop Bar and Restaurant, 8 At The Londoner. You will guide service, own your section, and ensure exceptional guest experiences in a fast-paced luxury hotel environment.

The ideal candidate has a passion for hospitality, strong food and beverage knowledge, and natural leadership with a warm, engaging personality.