Lead Tech Consultant – Document Workflows (Remote)

Apogee Corporation Ltd

Greater London

Remote

GBP 70,000 - 95,000

Full time

8 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Apogee Corporation Ltd is seeking a Senior Professional Services Lead Technical Consultant to join our nationwide remote Professional Services team. You will lead enterprise deployments, own complex customer implementations and guide others across technical disciplines.

You will work across managed print, document management, intelligent scanning, digital transformation and automation, collaborating with senior stakeholders and vendors while shaping best practices and delivery standards.

Qualifications

Experience delivering large-scale enterprise software deployments.
Strong knowledge of IT infrastructure, Microsoft Azure and cloud environments.
Background in digital transformation or business automation.
Experience handling complex technical escalations.
Comfortable engaging with senior customer stakeholders.
Knowledge of pre-sales and the wider sales cycle.
Experience coaching, mentoring or developing technical colleagues.
An understanding of change management within customer environments.
A proactive approach to problem solving, continuous improvement and customer service.

Responsibilities

Lead installation and deployment of complex software solutions across strategic and enterprise customers.
Deliver solutions across a variety of customer IT environments, including Microsoft Azure and cloud infrastructure.
Take technical ownership of complex implementations and escalations through to resolution.
Support Technical Consultants and Engineers through coaching, training and technical guidance.
Help develop technical capability across the team, ensuring skills and relevant certifications remain current.
Work with senior customer stakeholders during major implementations, changes and high-profile escalations.
Build and maintain strong technical relationships with software and technology vendors.
Develop best practices and improve technical processes to increase efficiency, quality and customer satisfaction.
Work closely with Sales, Service, Account Management and other technical teams throughout the customer journey.
Provide clear and timely communication to customers and internal stakeholders during implementations, incidents and planned changes.
Support the pre-sales process by providing technical expertise on complex customer requirements.
Identify opportunities to improve the profitability and efficiency of Professional Services delivery.