Senior Technical Consultant - Remote Workflow & Automation

Apogee Corporation Ltd; Manchester; À distance; GBP 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Company car or car allowance

Résumé du poste

Apogee Corporation Ltd is seeking aSenior Professional Services Lead Technical Consultant to join our national remote team. This senior, hands-on role leads complex, enterprise deployments across UK customers, guiding digital transformation and cloud-based implementations, including Microsoft Azure.

You will mentor Technical Consultants, manage escalations, and collaborate with Sales, Service, and Account Management to deliver high-value outcomes.

Qualifications

• Experience delivering large-scale or enterprise software implementations.
• Strong knowledge of IT infrastructure, Microsoft Azure and cloud environments.
• Experience within managed print services, document management, intelligent scanning or digital workflow solutions.
• Background in digital transformation or business automation.
• Experience supporting complex technical escalations.
• Confidence working directly with senior customer stakeholders.
• Knowledge of pre-sales and the wider sales cycle.
• Experience coaching, mentoring or developing technical colleagues.
• Understanding of change management within customer environments.
• Proactive approach to problem solving, continuous improvement and customer service.

Responsabilités

• Lead the installation and deployment of complex software solutions across strategic and enterprise customers.
• Deliver solutions across a variety of customer IT environments, including Microsoft Azure and cloud infrastructure.
• Take technical ownership of complex implementations and escalations through to resolution.
• Support Technical Consultants and Engineers through coaching, training and technical guidance.
• Help develop technical capability across the team, ensuring skills and relevant certifications remain current.
• Work with senior customer stakeholders during major implementations, changes and high-profile escalations.
• Build and maintain strong technical relationships with software and technology vendors.
• Develop best practices and improve technical processes to increase efficiency, quality and customer satisfaction.
• Work closely with Sales, Service, Account Management and other technical teams throughout the customer journey.
• Provide clear and timely communication to customers and internal stakeholders during implementations, incidents and planned changes.
• Support the pre-sales process by providing technical expertise on complex customer requirements.
• Identify opportunities to improve the profitability and efficiency of Professional Services delivery.

Connaissances

Enterprise software

Azure cloud

Managed print

Document management

Digital transformation

Technical escalations

Senior stakeholders

Pre-sales

Coaching

Change management

Problem solving

Description du poste

Apogee Corporation Ltd is seeking aSenior Professional Services Lead Technical Consultant to join our national remote team. This senior, hands-on role leads complex, enterprise deployments across UK customers, guiding digital transformation and cloud-based implementations, including Microsoft Azure.

You will mentor Technical Consultants, manage escalations, and collaborate with Sales, Service, and Account Management to deliver high-value outcomes.