Senior Technical Consultant: Document Workflow & Automation

Apogee Corporation*; Reading; Presencial; GBP 60.000 - 110.000; Jornada completa

Descripción de la vacante

Apogee Corporation is seeking an experienced Technical Consultant to lead enterprise deployments across managed print, document management, intelligent scanning, digital transformation and automation solutions, including Azure and cloud environments. This senior, hands-on role involves guiding complex customer implementations and managing high-profile escalations.

You will coach and mentor colleagues, develop best practices, and collaborate with Sales, Service and Account Management to ensure

Responsabilidades

• Lead the installation and deployment of complex software solutions across strategic and enterprise customers
• Deliver solutions across a variety of customer IT environments, including Microsoft Azure and cloud infrastructure
• Take technical ownership of complex implementations and escalations through to resolution
• Support Technical Consultants and Engineers through coaching, training and technical guidance
• Help develop technical capability across the team, ensuring skills and relevant certifications remain current
• Work with senior customer stakeholders during major implementations, changes and high-profile escalations
• Build and maintain strong technical relationships with software and technology vendors
• Develop best practices and improve technical processes to increase efficiency, quality and customer satisfaction
• Work closely with Sales, Service, Account Management and other technical teams throughout the customer journey
• Provide clear and timely communication to customers and internal stakeholders during implementations, incidents and planned changes
• Support the pre-sales process by providing technical expertise on complex customer requirements
• Identify opportunities to improve the profitability and efficiency of Professional Services delivery

Descripción del empleo

Apogee Corporation is seeking an experienced Technical Consultant to lead enterprise deployments across managed print, document management, intelligent scanning, digital transformation and automation solutions, including Azure and cloud environments. This senior, hands-on role involves guiding complex customer implementations and managing high-profile escalations.

You will coach and mentor colleagues, develop best practices, and collaborate with Sales, Service and Account Management to ensure