Senior Technical Consultant: Document Workflow & Automation

Apogee Corporation

Reading

On-site

GBP 75,000 - 110,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Apogee Corporation is seeking a Senior Professional Services Lead Technical Consultant to join our Professional Services team. You will take the lead on complex enterprise deployments, provide expertise during high-profile escalations, and shape standards across the technical team.

In this field-based role, you will work across managed print, document management, digital transformation and automation solutions, including deployments in Microsoft Azure and cloud environments, traveling across the

Qualifications

Experience delivering large-scale or enterprise software implementations.
Strong knowledge of IT infrastructure, Microsoft Azure and cloud environments.
Experience within managed print services, document management, digital workflow solutions.
Experience coaching, mentoring or developing technical colleagues.
Ability to work with senior customer stakeholders.

Responsibilities

Lead installation and deployment of complex software solutions across strategic and enterprise customers.
Deliver solutions across a variety of customer IT environments, including Microsoft Azure and cloud infrastructure.
Take technical ownership of complex implementations and escalations through to resolution.
Support Technical Consultants and Engineers through coaching, training and technical guidance.
Help develop technical capability across the team, ensuring skills and relevant certifications remain current.
Work with senior customer stakeholders during major implementations, changes and high-profile escalations.
Build and maintain strong technical relationships with software and technology vendors.
Develop best practices and improve technical processes to increase efficiency, quality and customer satisfaction.
Work closely with Sales, Service, Account Management and other technical teams throughout the customer journey.
Provide clear and timely communication to customers and internal stakeholders during implementations, incidents and planned changes.
Support the pre-sales process by providing technical expertise on complex customer requirements.
Identify opportunities to improve the profitability and efficiency of Professional Services delivery.