Lead Software Engineer - Service Now

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading financial institution in the United Kingdom is seeking a Lead Software Engineer to enhance and deliver market-leading technology products. You will be responsible for developing high-quality production code, mentoring junior developers, and leading software engineering practices. The ideal candidate has expertise in ServiceNow and strong communication skills, and a passion for problem-solving. This role requires managing a small team within an agile environment while fostering diversity, equity, and inclusion.

Qualifications

• Proficient applied experience in ServiceNow platform concepts.
• Demonstrated expertise in at least two ServiceNow Modules.
• Experience with system integrations using REST API.

Responsibilities

• Execute creative software solutions and technical troubleshooting.
• Develop secure high-quality production code.
• Identify opportunities to automate recurring issues.
• Lead evaluation sessions with vendors and internal teams.
• Manage a small team of software engineers.

Skills

ServiceNow platform concepts

JavaScript

Glide scripting

HTML

CSS

Angular

Problem-solving

Analysis

Decision-making

Communication skills

Education

Formal training or certification on ServiceNow

Tools

REST API

Job description

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Lead Software Engineer at JPMorgan Chase within the Service Now, youare an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Develops secure high-quality production code, and reviews and debugs code written by others
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
• Takes initiative in finding solutions to complex problems, utilizing analytical & problem-solving skills, and possessing adaptability to change.
• Adds to team culture of diversity, equity, inclusion, and respect
• Managing a small team of software engineers

Required qualifications, capabilities, and skills

• Formal training or certification on ServiceNow platform concepts and proficient applied experience
• Demonstrated expertise in at least two ServiceNow Modules
• Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular).
• Has experience working on system integrations between ServiceNow and other applications using REST API.
• Strong analysis, problem-solving, and decision-making skills
• Can debug issues and find new ways of proactive monitoring to ensure platform stability.
• Ability to mentor and drive more junior developers, fostering a collaborative and innovative team environment.
• Strong communication skills should be able to clarify requirements with stakeholders and well as work collaboratively with the team.

Preferred qualifications, capabilities, and skills

• ServiceNow Business Continuity Management Module
• Service portal experience
• ServiceNow Certifications