Lead Service Manager

Government Recruitment Service; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job description

Responsibilities

• Ensuring that the customer receives the highest level of network and connectivity services from the Enterprise Services teams and managed suppliers.
• Identifying appropriate internal and external suppliers to deliver services, working with them to agree the approach based on the defined outcomes.
• Effectively engaging with senior stakeholders, both internal and external, to ensure alignment and to manage challenges and escalations from the Service Management teams.
• Having accountability for initiatives that will drive continuous improvement across customer services, whilst protecting the integrity of existing services.
• Making decisions regarding cost reductions and opportunities based on supplier financial performance, subsequently managing suppliers to deliver accordingly.
• Acting as the main escalation point for the wider Service Management team, invoking the Home Office Government Digital and Data Profession risk escalation process when required and engaging relevant stakeholders in resolution activities.
• Identifying, managing and escalating network service risks appropriately to minimise disruption and ensure optimal service continuity.