Lead Senior Support Worker

United Response; Pool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A dedicated charity organization in Pool, UK, is looking for a Lead Senior Support Worker. In this role, you will support individuals with daily living activities, ensuring their wellbeing and aspirations are met. You will supervise staff, provide tailored care, and maintain accurate records. Ideal candidates should have experience in social care and strong communication skills. This position offers a competitive benefits package including enhanced sick pay and training opportunities.

Benefits

Enhanced company sick and maternity/paternity pay

Wellbeing days

Access to Blue Light Discount Card

Fully paid training

Generous annual leave allowance

Pension scheme

Qualifications

• Experience in social care or a related field is essential.
• Supervisory experience is necessary for leading a team.
• Strong communication skills are crucial for effective support.

Responsibilities

• Provide tailored support to individuals based on their needs.
• Support daily activities like cooking and community engagement.
• Lead team handovers and manage scheduling.

Skills

Experience in social care or supporting individuals

Supervisory experience

Strong written and verbal communication skills

Basic IT and numerical skills

Education

NVQ Level 2/3 in Care

Job description

As a Lead Senior Support Worker, you'll be pivotal in supporting individuals with daily living, safeguarding their wellbeing, and helping them achieve their aspirations. The role requires a Full UK Driver's Licence and is female only under the Equality Act 2010.

Key Responsibilities

• Provide tailored, person‑centred support to individuals based on their unique needs and goals.
• Support daily activities like budgeting, cooking, personal care (if required), and community engagement.
• Build and maintain positive relationships with family, friends, and other professionals.
• Lead handovers, supervise staff, and assist with scheduling and rota management.
• Model best practices and help induct and mentor team members.
• Safeguard vulnerable adults, report concerns, and follow safeguarding procedures.
• Maintain accurate records, including financial documentation and support plans.
• Flexibility to work evenings, weekends, sleep‑ins, and nights.
• A commitment to ongoing training and development.

Qualities & Experience

• Experience in social care or supporting individuals.
• Supervisory experience and the ability to motivate a team.
• NVQ Level 2/3 in Care (or willingness to achieve it).
• Strong written and verbal communication skills.
• Basic IT and numerical skills.

Benefits

• Enhanced company sick and maternity/paternity pay.
• 2 wellbeing days per year.
• Time and half for bank holiday working.
• Access to Blue Light Discount Card and Costco membership.
• Access to free occupational health, physiotherapy, counselling, wellbeing and advice services.
• Fully paid training and access to nationally recognised qualifications/apprenticeships.
• Generous annual leave allowance.
• Our UR STARS recognition program for individuals and teams.
• Workplace pension scheme.
• Long service awards recognising loyalty to the people we support and the organisation.
• Travel to work scheme (season ticket loan).
• Access to an online shopping platform with discounts from over 3,500 retailers.

About Disability Confident

United Response is a Disability Confident employer. We offer interviews to applicants who declare they have a disability and meet the minimum criteria. We are committed to supporting applicants with mental and/or physical disabilities, including guaranteeing an interview where appropriate.

In return, we will help you build a rewarding career along with the following benefits; (benefit details already listed above).

United Response is not just a social care provider - we’re a well‑respected charity dedicated to championing the rights of people with learning disabilities, autistic people, and those with mental health needs. Our mission is to empower these individuals to live, work, and actively participate in their communities, free from discrimination and unnecessary obstacles. We strive to be Creative, Strong, Honest, Responsive, and United. Our culture of inclusion and focus on health, wellbeing and innovative working models ensure everyone feels included and can realise their full potential. We treat everyone with dignity and respect, recognising all aspects of a person's identity. We are an equal‑opportunity workplace, proud to be a Mindful Employer and a Disability Confident Leader, providing support to applicants who meet the minimum criteria.