Field Service Operations Manager

Energy Jobline CVL; Bracknell; On-site; GBP 45,000 - 55,000; Full time

Job summary

Energy Jobline CVL in Bracknell is seeking a Field Service Manager to lead a team of field engineers in a technical services environment. You will schedule engineers, plan resources, monitor performance and deliver high standards of service delivery, health and safety compliance, and customer satisfaction.

The role requires strong people management, field operations with KPI oversight, and the ability to recruit, onboard and develop engineers while supporting escalations and continuous

Qualifications

• Experience managing Field Service Engineers, Service Engineers, Technicians or mobile engineering teams
• Engineering, technical services, testing, maintenance, compliance or similar background
• Strong people management and operational management experience
• Experience with scheduling and coordinating field-based teams
• Strong customer and stakeholder-management skills
• Engineering or technical qualification, or equivalent industry experience
• This role suits candidates currently in Field Service Manager or related senior roles

Responsibilities

• Manage and develop a team of Field Service Engineers / mobile engineers
• Coordinate engineer scheduling, workloads and resource planning
• Monitor KPIs, productivity and service performance
• Support recruitment, onboarding, training and development
• Provide operational and technical support to engineers
• Maintain high standards of health & safety, compliance and quality
• Manage customer queries and escalations
• Improve operational efficiency and field service delivery

Skills

Team leadership

Scheduling

Resource planning

Operations management

Customer management

Health & safety

Engineering background

Recruitment support

Education

Engineering qualification

Job description

Energy Jobline CVL in Bracknell is seeking a Field Service Manager to lead a team of field engineers in a technical services environment. You will schedule engineers, plan resources, monitor performance and deliver high standards of service delivery, health and safety compliance, and customer satisfaction.

The role requires strong people management, field operations with KPI oversight, and the ability to recruit, onboard and develop engineers while supporting escalations and continuous