Field Service Manager

Wynne Consulting Limited; Crewe; On-site; GBP 75,000 - 110,000; Full time

Job summary

Wynne Consulting Limited is seeking a Field Service Manager Europe to own the European service setup from quoting to profitability. You will lead a team delivering critical service work across process and power industry plants, ensuring top‑tier HSE standards and exceptional customer satisfaction.

This role thrives in a matrix organization, building structure and elevating service operations to world‑class levels, with international travel as required.

Qualifications

• 5 years’ experience in field service within process or power industry plants.
• 3+ years of leadership experience, ideally in an international environment.
• Strong communication skills — verbal, written, and customer-facing.

Responsibilities

• Lead and continuously develop the European Field Service organisation to meet and exceed annual and strategic targets.
• Create and implement a European service strategy aligned with global standards.
• Drive cross-selling of related products and shutdown-related services.
• Improve cost efficiency, processes, OTD, availability, replenishment time, quality, and risk management.
• Oversee and enhance quote performance for service jobs.
• Manage planning and logistics for resources, parts, tools, and travel.
• Ensure full compliance with HSE regulations and customer-specific requirements.
• Maintain and develop certification requirements for field service staff.
• Lead invoicing, post-calculation, and profitability tracking for all service jobs.
• Ensure accurate documentation and data storage for completed work.
• Coach, guide, and train field service personnel and other relevant staff.

Skills

Field service management

Leadership

Communication skills

Strategic planning

Travel readiness

Job description

As Field Service Manager Europe, you’ll take full ownership of our European service setup — from quoting and planning through execution, documentation, and profitability. You’ll lead a team delivering critical service work across process and power industry plants, ensuring top‑tier HSE standards, flawless execution, and exceptional customer satisfaction.

This is a role for a leader who thrives in a matrix organization, enjoys building structure, and knows how to elevate service operations to world‑class levels.

Key Responsibilities

• Lead and continuously develop the European Field Service organisation to meet and exceed annual and strategic targets.
• Create and implement a European service strategy aligned with global standards.
• Drive cross‑selling of related products and shutdown‑related services.
• Improve cost efficiency, processes, OTD, availability, replenishment time, quality, and risk management.
• Oversee and enhance quote performance for service jobs.
• Manage planning and logistics for resources, parts, tools, and travel.
• Ensure full compliance with HSE regulations and customer‑specific requirements.
• Maintain and develop certification requirements for field service staff.
• Lead invoicing, post‑calculation, and profitability tracking for all service jobs.
• Ensure accurate documentation and data storage for completed work.
• Coach, guide, and train field service personnel and other relevant staff.

You will work closely with:

• Regional and global operations leadership
• Sales teams
• Quality, HSE, and finance functions
• External customers and certification bodies

Experience & Background

• 5 years’ experience in field service within process or power industry plants.
• Strong background in operations or manufacturing.
• 3+ years of leadership experience, ideally in an international environment.
• Technical expertise in Static Sealing Solutions, Expansion Joints, or piping equipment.
• Experience with inspection, service execution, and technical requirements.
• Strong communication skills — verbal, written, and customer‑facing.
• Experience with change implementation and building international teams.
• Flexible, organised, and willing to travel internationally as required.