Field Service Manager: Lead Engineers to Excellence

Schneider Electric; Ledston; On-site; GBP 83,000 - 100,000; Full time

Benefits offered by this job

Pension scheme

Employee share ownership programme

Health & wellbeing support

Job summary

Schneider Electric in Leeds, United Kingdom, is seeking a Field Service Manager (Manager II, Service Representative) to lead a team of experienced Field Service Engineers, deploy them effectively, and deliver high-quality service to customers.

You will drive performance, safety, and profitability, manage KPIs, customer relationships, training, and continuous improvement, and work with cross-functional teams to grow service operations while upholding Schneider Electric's values.

Qualifications

• Experience leading field service engineers or similar teams.
• Strong operational mindset with KPI tracking and improvement.
• Excellent communication with customers and stakeholders.

Responsibilities

• Lead and develop a field service team to achieve high performance.
• Monitor KPIs and drive service quality, productivity and efficiency.
• Prioritise health and safety, audits, and safe working practices at sites.
• Foster strong customer relationships and coordinate with service delivery teams.

Skills

People leadership

KPI management

Customer focus

Health & Safety

English proficiency

Driving licence

Education

Engineering qualification

Job description

Schneider Electric in Leeds, United Kingdom, is seeking a Field Service Manager (Manager II, Service Representative) to lead a team of experienced Field Service Engineers, deploy them effectively, and deliver high-quality service to customers.

You will drive performance, safety, and profitability, manage KPIs, customer relationships, training, and continuous improvement, and work with cross-functional teams to grow service operations while upholding Schneider Electric's values.