Lead Field Service Engineer – Path to Manager

Rise Technical Recruitment Ltd; Manchester; On-site; GBP 55,000 - 65,000; Full time

Job summary

Rise Technical Recruitment Ltd is seeking a Lead / Senior Field Service Engineer with a clear path to management. Based in the North West and commutable from Manchester, Liverpool, Warrington, and surrounding areas, you will lead a growing team delivering nationwide equipment deployments.

You will oversee service delivery, engineer performance, and KPI compliance, while supporting recruitment and training to drive the service organisation forward.

Qualifications

• Lead, support and develop a team of Field Service Engineers.
• Oversee service delivery and engineering performance across a national rollout.
• Manage KPIs, SLAs, engineer utilisation and customer service standards.
• Support recruitment, training and continued growth of the service team.

Responsibilities

• Lead, support and develop a team of Field Service Engineers.
• Oversee service delivery and engineering performance across a national rollout.
• Manage KPIs, SLAs, engineer utilisation and customer service standards.
• Support recruitment, training and continued growth of the service team.

Skills

Leadership

Mentoring

Electro-mechanical field service

Retail/EPOS/ATM experience

Job description

Rise Technical Recruitment Ltd is seeking a Lead / Senior Field Service Engineer with a clear path to management. Based in the North West and commutable from Manchester, Liverpool, Warrington, and surrounding areas, you will lead a growing team delivering nationwide equipment deployments.

You will oversee service delivery, engineer performance, and KPI compliance, while supporting recruitment and training to drive the service organisation forward.