Field Service Manager: Lead 10-20 Engineers on UK Rollout

Rise Technical Recruitment Ltd; Manchester; On-site; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Car allowance

Bonus

Excellent company benefits

Job summary

Rise Technical Recruitment Ltd is recruiting a Field Service Manager to lead a 10-20 engineer team across a major national equipment rollout in the UK. You will drive service delivery, monitor performance and customer satisfaction while shaping the field service strategy.

The role requires proven leadership of sizeable engineering teams in electro-mechanical environments, with experience in large-scale deployments and a track record of improving KPIs and SLAs.

Qualifications

• Experience leading large engineering teams.
• Experience with large-scale national rollouts/deployments.
• Background in electro-mechanical field service (ATM/vending/gaming a plus).
• Proven ability to manage KPIs, SLAs and engineer utilisation.

Responsibilities

• Lead and develop a team of 10-20 Field Service Engineers.
• Oversee service delivery and engineering performance across a large national rollout.
• Manage KPIs, SLAs, engineer utilisation and customer service standards.
• Support recruitment, training and continued growth of the field service team.

Skills

Team leadership

Engineering management

KPI management

Recruitment & training

Job description

Rise Technical Recruitment Ltd is recruiting a Field Service Manager to lead a 10-20 engineer team across a major national equipment rollout in the UK. You will drive service delivery, monitor performance and customer satisfaction while shaping the field service strategy.

The role requires proven leadership of sizeable engineering teams in electro-mechanical environments, with experience in large-scale deployments and a track record of improving KPIs and SLAs.