Lead Deskside Support & Engineering Services

West Mercia Police; Wychavon; On-site; GBP 51,000 - 57,000; Full time

Job summary

West Mercia Police is seeking a Deskside Support & Engineering Services Lead to provide operational leadership for the Deskside Support and Engineering Services teams, ensuring efficient, customer-focused ICT service delivery across the organisation.

The post holder will oversee incident resolution, service requests and technical issues, manage resources and priorities, and drive continuous improvement to support policing and business objectives. Closing date 6 October 2026.

Qualifications

• Leadership and people management skills.
• Experience in deskside or IT support environments.

Responsibilities

• Provide operational leadership and management of the Deskside Support and Engineering Services teams.
• Oversee incidents, service requests and technical issues to ensure timely resolution.
• Mentor, develop and support staff to deliver a resilient and professional ICT service.

Job description

West Mercia Police is seeking a Deskside Support & Engineering Services Lead to provide operational leadership for the Deskside Support and Engineering Services teams, ensuring efficient, customer-focused ICT service delivery across the organisation.

The post holder will oversee incident resolution, service requests and technical issues, manage resources and priorities, and drive continuous improvement to support policing and business objectives. Closing date 6 October 2026.