Deskside & Engineering Services Lead – ICT for Policing

West Mercia Police; Worcester; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

28 days annual leave

Health and wellbeing services

Police Mutual and private healthcare

Discounts on Electric Vehicles / Cycle

Blue light card discounts

Flexible working

Job summary

West Mercia Police is seeking a Senior Specialist Deskside & Engineering Services to lead the Deskside Support and Engineering Services teams, delivering high-quality ICT support across the force. The role focuses on proactive issue resolution, improving service performance and ensuring secure, fit-for-purpose technology for frontline policing and business operations.

The post requires day-to-day supervision, workload coordination and staff development to maintain consistent delivery of ICT

Qualifications

• Experience in delivering advanced ICT support and maintenance.
• Ability to lead and develop ICT teams in a police environment.
• Strong focus on service reliability, security and end-user satisfaction.

Responsibilities

• Provide day-to-day supervision across Deskside Support and Engineering Services.
• Coordinate workloads and daily operations.
• Support professional development of team members and maintain high-quality ICT services.

Skills

Deskside Support

Leadership

Team supervision

ICT systems

Tools

CCTV systems

Airwave

Radios

Job description

West Mercia Police is seeking a Senior Specialist Deskside & Engineering Services to lead the Deskside Support and Engineering Services teams, delivering high-quality ICT support across the force. The role focuses on proactive issue resolution, improving service performance and ensuring secure, fit-for-purpose technology for frontline policing and business operations.

The post requires day-to-day supervision, workload coordination and staff development to maintain consistent delivery of ICT