Deskside Support & Engineering Services Lead

West Mercia Police; Wychavon; On-site; GBP 51,000 - 57,000; Full time

Job summary

West Mercia Police is seeking a Deskside Support & Engineering Services Lead to provide operational leadership for the Deskside Support and Engineering Services teams, ensuring efficient, customer-focused ICT service delivery across the organisation.

The post holder will oversee incident resolution, service requests and technical issues, manage resources and priorities, and drive continuous improvement to support policing and business objectives. Closing date 6 October 2026.

Qualifications

• Leadership and people management skills.
• Experience in deskside or IT support environments.

Responsibilities

• Provide operational leadership and management of the Deskside Support and Engineering Services teams.
• Oversee incidents, service requests and technical issues to ensure timely resolution.
• Mentor, develop and support staff to deliver a resilient and professional ICT service.

Job description

Deskside Support & Engineering Services Lead

Number of vacancies: 1

Location: Hindlip

Grade: H

Salary: £50,949 - £57,186

Working pattern: Weekdays

Part/Full Time

Full Time

Hours per week: 37

Type of contract: Permanent

You don't need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.

The primary purpose of the Deskside Support & Engineering Services Lead role is to provide operational leadership and management of the Deskside Support and Engineering Services teams, ensuring the delivery of an efficient, customer-focused and high-quality end-to-end ICT service across West Mercia Police. The role is responsible for overseeing team performance, managing resources and priorities, and driving continuous improvement to support operational policing and business objectives.

The post holder will lead the provision of support, maintenance, administration and lifecycle management across the organisation's technology estate, ensuring the availability, reliability and security of critical ICT services for both internal and external customers.

The role is accountable for managing and coordinating the resolution of incidents, service requests and technical issues across a diverse technology estate, including CCTV systems, interview recording solutions, Airwave and operational radios, network infrastructure, laptops, desktops, mobile devices, audio-visual equipment, and associated hardware and software. Working with stakeholders, suppliers and technical teams, the post holder will ensure services are delivered effectively, reliably and in line with operational requirements.

In addition, the role will mentor, develop and support staff, fostering a culture of accountability, collaboration and technical excellence while ensuring the team is equipped to deliver a resilient and professional service across the force.

Closing date for this post is 12 noon on Tuesday 6th October 2026

Why work for us?

• 28 days Annual leave (increasing to 33 after 5 years service) + bank holidays.
• Generous pension scheme.
• Health and wellbeing, occupational health services, staff network and an Employee Assistance Programme.
• Police Mutual, affordable private healthcare and other savings.
• Gym membership discounts.
• Discounts on Electric Vehicles and Cycle to work scheme.
• Register for a Blue light card - over 15,000 discounts from large national retailers.

• We embrace diversity and welcome applications from everyone.
• We are also happy to talk flexible working where it is suitable for the role.

Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.

We know that people from underrepresented backgrounds may hesitate to apply unless they meet every single requirement. We don't want that to be a barrier for suitable candidates. If you meet the majorityof the criteria and are excited about this role, we encourage you to apply. We're committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.

Photo ID will be required at interview so please follow this if you do not have a photo driving licence or passport (can be expired)