Deskside Support & Engineering Services Lead

West Mercia Police; Worcester; On-site; GBP 52,000 - 65,000; Full time

Benefits offered by this job

28 days annual leave

Health and wellbeing services

Employee Assistance Programme

Blue light card discounts

Job summary

West Mercia Police is seeking a Deskside Support & Engineering Services Lead to provide operational leadership for ICT services in Worcester. You will lead the Deskside Support and Engineering Services teams, manage resources and priorities, and drive improvements to support policing and business objectives.

The role covers incident management, lifecycle management of the technology estate, and collaboration with stakeholders, suppliers and technical teams to deliver reliable, secure ICT

Qualifications

• Applicants must have resided in the UK for a continuous period of at least 5 years immediately prior to submitting their application.

Responsibilities

• Provide operational leadership and management of the Deskside Support and Engineering Services teams to deliver a high-quality ICT service.
• Oversee incidents, service requests and technical issues across CCTV, Airwave, radios, network, laptops, desktops, mobile devices and AV equipment; coordinate resolutions.
• Mentor, develop and support staff to maintain a resilient and professional service across the force.
• Collaborate with stakeholders, suppliers and technical teams to ensure services are delivered reliably and in line with operational requirements.

Job description

You don’t need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.

The primary purpose of the Deskside Support & Engineering Services Lead role is to provide operational leadership and management of the Deskside Support and Engineering Services teams, ensuring the delivery of an efficient, customer-focused and high-quality end-to-end ICT service across West Mercia Police. The role is responsible for overseeing team performance, managing resources and priorities, and driving continuous improvement to support operational policing and business objectives.

The post holder will lead the provision of support, maintenance, administration and lifecycle management across the organisation's technology estate, ensuring the availability, reliability and security of critical ICT services for both internal and external customers.

The role is accountable for managing and coordinating the resolution of incidents, service requests and technical issues across a diverse technology estate, including CCTV systems, interview recording solutions, Airwave and operational radios, network infrastructure, laptops, desktops, mobile devices, audio-visual equipment, and associated hardware and software. Working with stakeholders, suppliers and technical teams, the post holder will ensure services are delivered effectively, reliably and in line with operational requirements.

In addition, the role will mentor, develop and support staff, fostering a culture of accountability, collaboration and technical excellence while ensuring the team is equipped to deliver a resilient and professional service across the force.

• The Deskside Support & Engineering Services Lead role is an office based role
• Applicants must have resided in the UK for a continuous period of at least 5 years immediately prior to submitting their application. This is to ensure a checkable history that satisfies the Management Vetting (MV) / Security Check (SC) standards required for this post

The closing date for this post is 12 noon on Tuesday 6th October 2026

Why work for us?

• 28 days Annual leave (increasing to 33 after 5 years service) + bank holidays.
• Health and wellbeing, occupational health services, staff network and an Employee Assistance Programme.
• Police Mutual, affordable private healthcare and other savings.
• Discounts on Electric Vehicles and Cycle to work scheme.
• Register for a Blue light card – over 15,000 discounts from large national retailers.

To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.

• We embrace diversity and welcome applications from everyone.
• We are also happy to talk flexible working where it is suitable for the role.

If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email [e-mail] (internally please use myBop)

Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.

We know that people from underrepresented backgrounds may hesitate to apply unless they meet every single requirement. We don’t want that to be a barrier for suitable candidates. If you meet the majorityof the criteria and are excited about this role, we encourage you to apply. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.

*Photo ID will be required at interview so please follow this link if you do not have a photo driving licence or passport (can be expired)