Senior Specialist Deskside & Engineering Services

West Mercia Police; Wychavon; On-site; GBP 40,000 - 43,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Health & wellbeing

Police Mutual

Gym discounts

EV & cycle discounts

Blue light card discounts

Job summary

West Mercia Police in Hindlip is advertising a Senior Specialist Deskside & Engineering Services role. You will be a key member of the Deskside Support and Engineering Services team, delivering high-quality ICT support across the force while providing day-to-day leadership and guidance to colleagues.

The post holder will provide advanced technical support, maintenance and lifecycle management for ICT services and equipment, including CCTV systems, Airwave and operational radios, laptops,

Qualifications

• The post holder will provide advanced technical support, maintenance and lifecycle management for ICT services and equipment.
• Responsible for day-to-day supervising staff across the Deskside Support and Engineering Services teams.
• Lead and guide colleagues to ensure high-quality ICT services across the force.

Responsibilities

• Deliver high-quality ICT support across West Mercia Police while providing day-to-day leadership and guidance to colleagues.
• Provide advanced technical support, maintenance and lifecycle management for ICT services and equipment, including CCTV systems, Airwave and operational radios, laptops, desktops, mobile devices, body-worn technology and specialist policing applications.
• Coordinate workloads, oversee daily operations and support professional development of team members to ensure consistent delivery of ICT services.
• The Senior Specialist Deskside & Engineering Services role is an office based role.

Job description

Senior Specialist Deskside & Engineering Services

Number of vacancies

1

Location

Hindlip

Grade

F

Salary

£40,383 - £42,612

Working pattern

Weekdays

Part/Full Time

Full Time

Hours per Week

37

Type of Contract

Permanent

Document Attachment

Job Advert

You don't need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.

The primary purpose of this role is to be a key member of the Deskside Support and Engineering Services team, delivering high-quality ICT support across West Mercia Police while providing day-to-day leadership and guidance to colleagues. The role contributes to the delivery of a responsive, customer-focused and efficient end-to-end technology service that supports both frontline policing and business operations.

The post holder will provide advanced technical support, maintenance and lifecycle management for a wide range of ICT services and equipment, including CCTV systems, Airwave and operational radios, laptops, desktops, mobile devices, body-worn technology and specialist policing applications. They will work proactively to resolve technical issues, improve service performance and ensure officers and staff have access to reliable, secure and fit-for-purpose technology.

To be responsible for the day-to-day supervising staff across the Deskside Support and Engineering Services teams, coordinating workloads, overseeing daily operations and supporting the professional development of team members to ensure the consistent delivery of high-quality ICT services across the force.

• The Senior Specialist Deskside & Engineering Services role is an office based role

The closing date for this post is 12 noon on Tuesday 6th October 2026

Why work for us?

• 28 days Annual leave (increasing to 33 after 5 years service) + bank holidays.


• Generous pension scheme.


• Health and wellbeing, occupational health services, staff network and an Employee Assistance Programme.


• Police Mutual, affordable private healthcare and other savings.


• Gym membership discounts.


• Discounts on Electric Vehicles and Cycle to work scheme.


• Register for a Blue light card - over 15,000 discounts from large national retailers.

To read more about the added benefits and rewards of working for West Mercia Police, please go to .

• We embrace diversity and welcome applications from everyone.


• We are also happy to talk flexible working where it is suitable for the role.

Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.