Lead Concierge – Guest Experience

Celtic Manor Resort; Newport; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Career development training

Food & beverage discounts

Hotel stay discounts

Leisure membership discount

GP virtual appointment

Wellbeing helpline

NEST pension scheme

Social club

Staff appreciation events

Awards

Job summary

Celtic Manor Resort in Newport is seeking a Concierge Supervisor who will lead the concierge team during shifts, ensuring exceptional service from arrival through to departure. You will welcome guests, coordinate arrivals and departures, handle guest enquiries, promote resort facilities, and coach colleagues to uphold the highest standards in a fast-paced hospitality environment.

This is a full-time permanent position based at Celtic Manor Resort, offering 40 hours per week at £13.28 per hour,

Qualifications

• Previous supervisory experience within a quality hospitality environment.
• Strong people management and communication skills.
• Proactive, organized and professional approach.
• Ability to handle guest enquiries and resolve issues effectively.
• Commitment to high service standards and team development.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Lead the Concierge team and maintain exceptional service standards
• Welcome guests and support them throughout their stay
• Coordinate arrivals, departures, transportation and guest requests
• Resolve guest enquiries and feedback effectively
• Promote resort facilities and experiences
• Support, coach and develop team members
• Ensure a safe, professional and well-presented environment at all times

Skills

Supervisory experience

People management

Communication skills

Proactive approach

Guest service

Fast-paced work

Job description

Celtic Manor Resort in Newport is seeking a Concierge Supervisor who will lead the concierge team during shifts, ensuring exceptional service from arrival through to departure. You will welcome guests, coordinate arrivals and departures, handle guest enquiries, promote resort facilities, and coach colleagues to uphold the highest standards in a fast-paced hospitality environment.

This is a full-time permanent position based at Celtic Manor Resort, offering 40 hours per week at £13.28 per hour,