Guest Experience Reservations Agent – Sales & Service

Celtic Manor Resort; Newport; Presencial; GBP 15 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free parking on duty

Lifestyle and retail discounts

Health and wellbeing support

Career development opportunities

Celtic Pathways qualification

Resumo da oferta

Celtic Manor Resort in Newport, United Kingdom, is seeking a Reservations Agent to join our Sales and Revenue team. You will handle calls and help create a memorable guest experience prior to arrival, while showcasing excellent telephone manners and rapport-building.

We offer a £12.92 per hour rate, 37.5 hours per week, full-time permanent contract, free parking, lifestyle and retail discounts, health and wellbeing support, and opportunities for development through Celtic Pathways qualification.

Qualificações

• Excellent telephone manner and rapport-building abilities.
• Comfortable in a fast-paced hospitality environment.
• Wamiliar with multiple IT applications and systems.

Responsabilidades

• Take calls and create a memorable guest experience prior to arrival.
• Explore guest needs, assist with amendments and cancellations, and solve problems.
• Utilize sales techniques to enhance the guest stay across the Celtic Manor Collection.

Conhecimentos

Storytelling

Customer service

Telephone skills

IT applications

Descrição da oferta de emprego

Celtic Manor Resort in Newport, United Kingdom, is seeking a Reservations Agent to join our Sales and Revenue team. You will handle calls and help create a memorable guest experience prior to arrival, while showcasing excellent telephone manners and rapport-building.

We offer a £12.92 per hour rate, 37.5 hours per week, full-time permanent contract, free parking, lifestyle and retail discounts, health and wellbeing support, and opportunities for development through Celtic Pathways qualification.