Concierge Supervisor

The Celtic Collection; Caerleon; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Career development training

Food & beverage discounts

Discounted leisure membership

GP virtual appointment service

Wellbeing helpline

NEST pension scheme

Staff appreciation events

Monthly and end-of-year awards

Job summary

The Celtic Collection at Celtic Manor Resort in Newport is seeking a dedicated Concierge Supervisor to lead the Concierge team during shifts and ensure guest experiences meet the highest standards. You will support guests from arrival to departure and assist the Concierge Manager in daily operations.

The ideal candidate will have supervisory hospitality experience, strong people skills, and a proactive, organised approach to delivering outstanding service in a fast-paced environment.

Qualifications

• Proven supervisory experience in a quality hospitality environment.
• Strong people management and communication skills.
• A proactive, organised and professional approach.
• The ability to handle guest enquiries and resolve issues effectively.

Responsibilities

• Lead the Concierge team and maintain exceptional service standards.
• Welcome guests and support them throughout their stay.
• Coordinate arrivals, departures, transportation and guest requests.
• Resolve guest enquiries and feedback effectively.
• Promote resort facilities and experiences.
• Support, coach and develop team members.
• Ensure a safe, professional and well-presented environment at all times.

Skills

Supervisory experience

People management

Communication skills

Organised

Guest service mindset

Job description

Job Title - Concierge SupervisorDepartment – ConciergeContract Type – Full Time, PermanentRate of Pay – £13.28 per hourHours – 40 Hours per WeekLocation – Celtic Manor Resort, Newport

Overview

We are looking for a passionate and service-focused Concierge Supervisor to join the team at the Celtic Manor Resort.
In this role, you will lead the Concierge team during your shift, ensuring exceptional service standards are maintained at all times. As a key point of contact for our guests, you will help create memorable experiences from arrival through to departure, while supporting the Concierge Manager in the day-to-day operation of the department.

What We're Looking For

We're seeking an experienced hospitality professional who is passionate about delivering outstanding guest service and leading a team by example.

You'll have:

• Previous supervisory experience within a quality hospitality environment
• Strong people management and communication skills
• A proactive, organised and professional approach
• The confidence to handle guest enquiries and resolve issues effectively
• A commitment to high service standards and team development
• The ability to thrive in a fast-paced environment

What You'll Do

• Lead the Concierge team and maintain exceptional service standards
• Welcome guests and support them throughout their stay
• Coordinate arrivals, departures, transportation and guest requests
• Resolve guest enquiries and feedback effectively
• Promote resort facilities and experiences
• Support, coach and develop team members
• Ensure a safe, professional and well-presented environment at all times

Be Recognised And Rewarded

As one of our Hospitality Heroes you will receive a host of Company benefits such as:

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

Grow With Us

As a Celtic Collection employee, you will be able to say:I am equipped, trained, and supported to do the best job I canI am proud to be part of The Celtic Collection and would recommend it to othersI work in an inclusive, friendly, positive and constructive environmentI am encouraged to learn, grow and develop and to try new things in my roleI am thanked and recognised for the work I do, and my views and ideas are valuedI am crystal clear about our ambition, and I can contribute to it every day

Recruitment Info

In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance. The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.