Guest Relations Specialist - Hospitality Support

Celtic Manor Resort; Newport; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Career development

Discounts on hotel stays, food and dr​

Discounted gym & leisure membership

Free GP virtual service

24/7 wellbeing support

Pension scheme

Social events and recognition awards

Job summary

Celtic Manor Resort in Newport is seeking a Customer Services Associate to join the Guest Relations team. This role handles inbound calls and emails, provides information about our hotels, dining and facilities, and delivers a warm, professional service to guests.

You’ll be part of a premium hospitality environment with career development, discounts on stays, gym and wellbeing support. The role is full-time and based on site in Newport, with a competitive hourly pay of £12.77 and a strong

Qualifications

• Experience in customer service, call centre or contact centre roles.
• Excellent verbal and written communication skills.
• Confident handling a high volume of calls or enquiries.
• Calm, organised approach with strong attention to detail.
• Genuine passion for helping people.

Responsibilities

• Responding to inbound calls and emails from guests
• Providing clear, accurate information about our hotels, dining and facilities
• Delivering a friendly, professional and helpful service on every interaction
• Taking ownership of guest queries and resolving them efficiently
• Creating a positive experience from the first contact to resolution

Skills

Call centre experience

Communication skills

High volume handling

Attention to detail

Customer-focused

Job description

Celtic Manor Resort in Newport is seeking a Customer Services Associate to join the Guest Relations team. This role handles inbound calls and emails, provides information about our hotels, dining and facilities, and delivers a warm, professional service to guests.

You’ll be part of a premium hospitality environment with career development, discounts on stays, gym and wellbeing support. The role is full-time and based on site in Newport, with a competitive hourly pay of £12.77 and a strong