Guest Services Supervisor: Lead & Delight Guests

The Celtic Collection; Ultra Pontem; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Zusammenfassung

Celtic Manor Resort is seeking a passionate Concierge Supervisor to lead the Concierge team and uphold exceptional guest service during shifts. You will coordinate arrivals and departures, assist guests from arrival through departure, and support the Concierge Manager in daily operations.

The ideal candidate will have supervisory hospitality experience, strong people skills, and a proactive, professional approach to resolve issues and promote resort experiences.

Qualifikationen

• Previous supervisory experience within a quality hospitality environment.
• Strong people management and communication skills.
• A proactive, organised and professional approach.
• The confidence to handle guest enquiries and resolve issues effectively.
• A commitment to high service standards and team development.
• The ability to thrive in a fast-paced environment.

Aufgaben

• Lead the Concierge team and maintain exceptional service standards.
• Welcome guests and support them throughout their stay.
• Coordinate arrivals, departures, transportation and guest requests.
• Resolve guest enquiries and feedback effectively.
• Promote resort facilities and experiences.
• Support, coach and develop team members.
• Ensure a safe, professional and well-presented environment at all times.

Kenntnisse

Supervisory experience

People management

Communication skills

Proactive/Organised

Guest service mindset

Jobbeschreibung

Celtic Manor Resort is seeking a passionate Concierge Supervisor to lead the Concierge team and uphold exceptional guest service during shifts. You will coordinate arrivals and departures, assist guests from arrival through departure, and support the Concierge Manager in daily operations.

The ideal candidate will have supervisory hospitality experience, strong people skills, and a proactive, professional approach to resolve issues and promote resort experiences.