Five-Star Front Desk Agent

Celtic Manor Resort; Newport; On-site; GBP 15,000 - 21,000; Full time

Job summary

The Celtic Manor Resort in Newport is hiring a Front Office Agent to welcome guests with warmth and professionalism. You will be the face of the resort, handling check-ins/check-outs and guiding guests through arrivals using hotel systems.

You’ll share knowledge of The Celtic Collection to provide recommendations and ensure a five-star guest experience from start to finish. This permanent, full-time role offers a competitive hourly rate of £12.72 and benefits as part of our hospitality team.

Responsibilities

• Greet guests with a warm welcome and ensure smooth check-ins and check-outs
• Manage individual and group arrivals using our hotel systems
• Share your expert knowledge of The Celtic Collection to assist with guest queries and recommendations
• Leave a lasting impression by delivering a seamless, five-star experience from start to finish

Job description

The Celtic Manor Resort in Newport is hiring a Front Office Agent to welcome guests with warmth and professionalism. You will be the face of the resort, handling check-ins/check-outs and guiding guests through arrivals using hotel systems.

You’ll share knowledge of The Celtic Collection to provide recommendations and ensure a five-star guest experience from start to finish. This permanent, full-time role offers a competitive hourly rate of £12.72 and benefits as part of our hospitality team.