Lead, Community Admin Services – Patient-Centric Operations

NHS; Stourbridge; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare organization in the UK is seeking a Band 4 Community AHP Service Admin Team Lead to manage administrative staff and ensure seamless patient journeys. This role involves overseeing various administrative processes, providing exceptional customer service, and maintaining data integrity. Candidates should have a good educational background, advanced IT skills, and prior administrative experience, ideally within the NHS. The position is based in Stourbridge, England.

Qualifications

• Strong clerical and administrative background with a focus on customer care.
• Proficient in IT skills with experience using various applications.
• Excellent planning and organisation abilities.

Responsibilities

• Oversee administrative staff and ensure efficient service delivery.
• Coordinate patient journeys seamlessly.
• Ensure adherence to Trust policies and standards.

Skills

Clerical/administrative experience

Advanced IT skills

Excellent communication skills

Organisational skills

Customer service skills

Education

Good standard of education GCSE Grade A-C in English and Maths or equivalent

NVQ Level 4 or equivalent qualification/experience

IT qualification - ECDL, RSAII or equivalent skills

Tools

Microsoft Office

Databases

Job description

A healthcare organization in the UK is seeking a Band 4 Community AHP Service Admin Team Lead to manage administrative staff and ensure seamless patient journeys. This role involves overseeing various administrative processes, providing exceptional customer service, and maintaining data integrity. Candidates should have a good educational background, advanced IT skills, and prior administrative experience, ideally within the NHS. The position is based in Stourbridge, England.