Host Manager

Village Hotel - Sheffield; Sheffield; In loco; GBP 40.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Gym Membership

Hotel Stays

Food & Drink

Friends & Family

Retail & Lifestyle

Support

Descrizione del lavoro

Village Hotel Sheffield is opening a brand-new front-of-house operation and seeks an exceptional Host Manager to own the lobby experience from day zero. You will build the team, set service standards, and drive an engaging guest journey as guests begin arriving for the January start.

Lead the pre-opening, manage the numbers and drive upsell and ADR targets. After doors open, you will pace shifts, handle guest queries with warmth, and ensure a memorable first impression that turns first-time

Competenze

• Previous front‑of‑house leadership experience is essential.

Mansioni

• First: The Pre-Opening Setup & The Team — recruit, train and coach your Host Team from January, embedding service standards and a culture of warmth and energy.
• Second: The Commercial Reality & Standards — own the numbers from day one, balance wage costs with brand standards, audit daily discrepancies, and drive upselling to ADR and Club Fill targets.
• Third: The Floor & The Experience — lead high-energy shift briefings, read the room, resolve guest queries and complaints with emotional intelligence, and ensure flawless checkout to convert first-time guests into Village advocates.

Conoscenze

Front-of-house leadership

Team motivation

Guest service excellence

Descrizione del lavoro

Host Manager: Brand New Opening (Village Hotel Sheffield)

There is nothing quite like the buzz of opening a brand new hotel. Everything is immaculate, fresh, and completely untouched. We are opening Village Hotel Sheffield, and we need an exceptional Host Manager to take total ownership of our front‑of‑house and lobby experience from day zero.

Just to be crystal clear on timelines: we are moving fast. Interviews are happening week commencing 16th November. You will officially start with us in January, well before the doors open, giving you the time and space to set up your operation, train your team, and test your systems before the very first guest checks in.

Your Remit: How You Will Run It

You are not inheriting someone else's tired systems or inherited problems. You are building this guest journey from scratch. You are the ultimate mood‑setter, transforming our lobby into a vibrant, welcoming hub. Managing arrivals is about far more than just processing check‑ins; it is about blending the speed of our modern check‑in technology with genuine, human connection.

To make this opening a massive success, here is exactly how you will need to sequence your focus:

• First: The Pre-Opening Setup & The Team. Starting in January, you are recruiting your own front‑of‑house superstars. You will hire, train, and coach your Host Team from the ground up, embedding service standards, running tech walkthroughs, and instilling a culture of warmth, high energy, and mutual support before launch day.
• Second: The Commercial Reality & Standards. You will take full command of the numbers from the outset. You will balance wage costs with brand standards, audit daily discrepancies, and drive proactive upselling across the desk to push your team toward crucial Average Daily Rate (ADR) and 100% Club Fill targets.
• Third: The Floor & The Experience. Once the doors open, you are the pace‑setter. You will lead high-energy shift briefings, read the room, and resolve guest queries and complaints on the spot with emotional intelligence and flair. You will ensure check‑out is the flawless final touch that turns first‑time visitors into lifelong Village advocates.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. We live by a few simple commitments: We Can & We Do, We Will (no ego, no drama), and We Care.

Previous front‑of‑house leadership experience is essential, but your attitude and energy matter just as much to us. If you have the commercial grit to open a new hotel, the leadership to build a brilliant team, and the empathy to deliver unforgettable guest service, we will give you total autonomy to run your department like your own business.

The Perks: What Is In It For You?

• Gym Membership: 2 x complimentary gym memberships at your home hotel.
• Hotel Stays: Hotel rooms from £20 across our 35 hotels.
• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
• Retail & Lifestyle: Hundreds of brand discounts via the Village app.
• Support: 24/7 Mental Health support via our Employee Assistance Programme.

Ready to Open Sheffield?

We are not looking for perfect CVs, we are looking for great operational leaders who love creating memorable experiences and inspiring their teams to deliver the best.

At Village, we are all about personality, ambition, and bringing your real self to work. Diverse perspectives are what keep our business buzzing, so whatever your background, you will find a welcoming place to build your career here.