Lead 7.5T Driver & Home Install Specialist

John Lewis Partnership; Greenhithe; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25% John Lewis & online discount (3+ m

20% Waitrose discount (3+ m)

Flexible working

Equal parenthood leave

Career progression and development

Subsidised meals during deliveries

Overtime opportunities

Strong workplace pension

Job summary

John Lewis Partnership is hiring a Technician Specialist to join our 2-person delivery crew, driving a 7.5-tonne vehicle to install products at customers' homes. You will load deliveries, coach peers, and ensure a high standard of service.

Role requires heavy lifting and installation experience, with accreditation support. You will work a 41-hour, 4-day pattern, with varying shifts, and benefit from employee-owned partnership values and family-friendly policies.

Qualifications

• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Responsibilities

• Deliver and install products as part of a 2-person crew.
• Coach, develop and assess delivery driver colleagues.
• Assist in loading the lorry with deliveries with the warehouse team.
• Provide excellent customer service and resolve issues on site.
• Explain product usage and features after installation.
• Stay updated with new products and technologies.
• Maintain a safe working environment.

Skills

Customer service

Communication

Team coaching

Technology aptitude

Tools

DCPC

Tachograph Card

CPC

Job description

John Lewis Partnership is hiring a Technician Specialist to join our 2-person delivery crew, driving a 7.5-tonne vehicle to install products at customers' homes. You will load deliveries, coach peers, and ensure a high standard of service.

Role requires heavy lifting and installation experience, with accreditation support. You will work a 41-hour, 4-day pattern, with varying shifts, and benefit from employee-owned partnership values and family-friendly policies.