7.5T Driver Technician & Home Installation Specialist

John Lewis Partnership; City of Westminster; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

John Lewis discount

Waitrose discount

Flexible working

Equal parental leave

Career progression

Subsidised meals

OT opportunities

Pension scheme

Job summary

John Lewis Partnership is seeking a Technician Specialist to join a 2-person delivery crew, installing products in customers' homes and coaching fellow drivers on home installations. You will start from the delivery hub and follow a 4-days-per-week, 5-week rota with two shift patterns.

The role combines hands-on installation, customer service, and team coaching. You'll load deliveries with the warehouse team, handle large items like sofas and white goods, and ensure a safe working environment.

Qualifications

• Valid Manual C1 UK driving licence (max 6 points).
• DCPC or Drivers Qualification Card + Tachograph Card by start date.
• Experience driving a 7.5-tonne vehicle.
• Experience in a customer-facing role.
• Excellent verbal communication over the phone and in person.
• Good understanding of technology.
• Desirable: home delivery/install experience; white goods installation/disconnection; electrical installations incl. integrated appliances; TV wall mounts; evidence of replacing domestic light fittings and cooking appliances; flat-pack assembly.

Responsibilities

• Be an ambassador for the John Lewis brand with excellent customer service as a priority.
• Coach and develop delivery driver colleagues to perform at their best.
• Assist loading the lorry with deliveries with the warehouse team.
• Respect customers' homes and handle unexpected situations to find the best solution.
• Install products efficiently and demonstrate how they work.
• Keep up to date with new products and technologies to perform well.
• Maintain a safe working environment; role involves heavy lifting of large items.

Skills

C1 driving licence

DCPC

7.5-tonne vehicle

Customer-facing

Verbal communication

Tech-literate

Home delivery experience

Electrical installations

TV wall mounts

Flat-pack assembly

Job description

John Lewis Partnership is seeking a Technician Specialist to join a 2-person delivery crew, installing products in customers' homes and coaching fellow drivers on home installations. You will start from the delivery hub and follow a 4-days-per-week, 5-week rota with two shift patterns.

The role combines hands-on installation, customer service, and team coaching. You'll load deliveries with the warehouse team, handle large items like sofas and white goods, and ensure a safe working environment.