Delivery & Installation Specialist (7.5t)

John Lewis plc

Bristol

On-site

GBP 29,500 - 41,100

Full time

14 days+

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Job summary

John Lewis plc is seeking an Installation Specialist based at one of our Customer Delivery Hubs. You will join a two-person delivery crew to bring the John Lewis service to customers’ doors and install items such as furniture, kitchen appliances, sound systems and TV sets, ensuring demonstrations after installation.

You'll plan routes from the hub, deliver on schedule and load deliveries with the warehouse team.

Qualifications

Previous installation experience; support provided through installer accreditation.
Manual C1 UK driving licence (maximum 6 points).
DCPC or Driver Qualification Card by day one.
Tachograph Card.
Experience driving a 7.5-tonne vehicle.
Experience in a customer-facing role.
Excellent verbal communication skills (phone and in person).
Good understanding of technology.

Responsibilities

Start at the delivery hub and plan routes, delivering on schedule.
Be an ambassador for the John Lewis brand with excellent customer service.
Load the day’s deliveries with the warehouse team.
Respect customers’ homes and handle unexpected situations to solve problems for customers.
Install products efficiently and demonstrate operation after installation.
Stay up to date with new products and technologies to perform at your best.
Maintain a safe working environment. Note: role involves heavy lifting and delivering large items (e.g., sofas, white goods, sports equipment, furniture, beds, mattresses).