Home Installation Delivery Technician - Lead Coach

John Lewis & Partners; Leeds; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25% John Lewis & online discount

20% Waitrose discount

Flexible working

Equal parenthood leave

Career progression opportunities

Subsidised meals on deliveries

Overtime opportunities

Strong workplace pension

Job summary

John Lewis & Partners is seeking a Technician Specialist to join a two-person delivery crew, install products at customers’ homes, and coach other drivers on service excellence. The role requires installing furniture and appliances, loading at the hub, and ensuring high standards of customer care and safety. DBS/vetting may be required and flexible working is supported.

You will work from a delivery hub and operate a 7.5-tonne vehicle, with opportunities for progression and pension benefits.

Qualifications

• Previous installation experience is required.
• Driver certificates (DCPC) or DQC by start date.

Responsibilities

• Be an ambassador for the John Lewis brand with top customer service.
• Coach, develop and assess delivery drivers.
• Assist loading the lorry with deliveries with warehouse team.
• Handle customer home respectfully and resolve issues on the spot.
• Install products efficiently and demonstrate usage to customers.
• Stay updated on products and technologies for best performance.
• Maintain a safe working environment.

Skills

Customer service

Verbal communication

Tech literacy

Team leadership

Job description

John Lewis & Partners is seeking a Technician Specialist to join a two-person delivery crew, install products at customers’ homes, and coach other drivers on service excellence. The role requires installing furniture and appliances, loading at the hub, and ensuring high standards of customer care and safety. DBS/vetting may be required and flexible working is supported.

You will work from a delivery hub and operate a 7.5-tonne vehicle, with opportunities for progression and pension benefits.