Laboratory Office Manager & Operations Lead

Eurofins USA Genomic Services; Castleford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading laboratory service provider is seeking an organised Office Manager for its Castleford facility. The role involves administrative support, customer service, and managing data input to the company CRM. Key responsibilities include acting as the main contact for calls, supervising part-time staff, and supporting the Laboratory Business Manager. The position offers a competitive salary, five weeks of annual leave, and opportunities for development within the company.

Benefits

Competitive salary

Five weeks of annual leave

Training and development opportunities

Good pension provision

Qualifications

• Proactive and organised with strong administrative skills.
• Experience in customer service and managing records.
• Capability to supervise part-time staff.

Responsibilities

• Act as the first point of contact for all incoming calls.
• Maintain records and monitor business KPIs.
• Manage data input to company CRM.
• Act as Personal Assistant to the Laboratory Business Manager.
• Oversee receipt and dispatch of goods.

Skills

Organisational skills

Customer service

Administrative support

Basic IT skills

Tools

HubSpot

Job description

A leading laboratory service provider is seeking an organised Office Manager for its Castleford facility. The role involves administrative support, customer service, and managing data input to the company CRM. Key responsibilities include acting as the main contact for calls, supervising part-time staff, and supporting the Laboratory Business Manager. The position offers a competitive salary, five weeks of annual leave, and opportunities for development within the company.