Laboratory Field Service Manager – Lead, Grow & Deliver

Caron Scientific; Waterlooville; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading scientific solutions provider in Waterlooville is seeking a Field Service Manager to lead and develop a team of Field Service Engineers. You will drive customer satisfaction, manage service delivery, and ensure adherence to quality standards. The ideal candidate has over 4 years of experience in a service environment, showcasing strong leadership and analytical skills. This role offers the opportunity to contribute to business growth and team development.

Qualifications

• 4+ years of experience in a service environment, including leading a team.
• Demonstrated success in growing service revenue and achieving operational targets.
• Proficiency in Microsoft Office (PowerPoint, Word, Excel).

Responsibilities

• Lead, recruit, motivate, and develop a team of Field Service Engineers.
• Oversee end-to-end field service delivery, including installations, preventative maintenance, and repair services.
• Drive P&L performance in line with plan/budgetary requirements.

Skills

Team leadership

Customer communication

Analytical problem-solving

Process improvement

Tools

Microsoft Office

Job description

A leading scientific solutions provider in Waterlooville is seeking a Field Service Manager to lead and develop a team of Field Service Engineers. You will drive customer satisfaction, manage service delivery, and ensure adherence to quality standards. The ideal candidate has over 4 years of experience in a service environment, showcasing strong leadership and analytical skills. This role offers the opportunity to contribute to business growth and team development.