Lab Customer Service & Logistics Coordinator

Intertek; Stoke-on-Trent; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary/benefits

Career opportunities

Global network

Job summary

Intertek in Stoke-on-Trent is seeking a Customer Services & Logistics Coordinator to support the day-to-day operations of our laboratory. You will act as a central point of contact for customers, drivers and internal teams, ensuring exceptional service delivery and efficient processes.

This role provides development opportunities across customer services, logistics coordination and laboratory operations within a global organisation, with emphasis on accuracy, communication and teamwork.

Qualifications

• Customer service experience or background in logistics/administration is preferred.
• Strong communication skills and ability to manage multiple priorities.

Responsibilities

• Manage incoming customer enquiries via telephone and email.
• Coordinate customer sample collections with drivers and logistics teams.
• Generate and distribute laboratory reports to customers.
• Coordinate consumables and sampling equipment deliveries.
• Monitor and track consumable deliveries to meet service commitments.
• Maintain accurate customer records and databases.
• Support stock control and consumables management processes.
• Support reporting requirements and customer feedback initiatives.

Job description

Intertek in Stoke-on-Trent is seeking a Customer Services & Logistics Coordinator to support the day-to-day operations of our laboratory. You will act as a central point of contact for customers, drivers and internal teams, ensuring exceptional service delivery and efficient processes.

This role provides development opportunities across customer services, logistics coordination and laboratory operations within a global organisation, with emphasis on accuracy, communication and teamwork.